*Please Note:
- English language proficiency is required for this role.
- This is a full-time, work from office role.
- This requires a U.S. schedule - India Night shift
Work Location: This is a Work from Office position and location is Bangalore at
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103
Build Your Future! Come join our thriving team! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career.
Why should you consider TSI?
- Transport Facility
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays!
- Transportation provided
- Working 5 days
Job Title: Trainer
Experience: 3 to 5 Years
Employment Type: Full-Time
Job Summary:
We are looking for an experienced and passionate Trainer to join our team. The ideal candidate will have 3 to 5 years of experience in designing and delivering effective training programs that enhance employee skills, performance, productivity, and quality of work.
Training
- Training Development: Design, develop, and update training materials and modules related to the collections process, including compliance, negotiation techniques, customer communication and systems/application
- Training Delivery: Conduct engaging and interactive training sessions for new hires and existing employees, both in-person and via virtual platforms
- Performance Assessment: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve outcomes
- Ongoing Support: Provide ongoing coaching and support to team members, addressing individual training needs and performance gaps
- Compliance: Ensure all training programs are compliant with industry regulations and company policies
- Documentation: Maintain detailed records of training activities, attendance, and progress, and prepare reports for management
- Collaboration: Work closely with management, Quality Assurance, Compliance, Operations and other departments to identify training needs and develop strategies to address them
- Continuous Improvement: Stay informed about industry trends, best practices, and new technologies in collections training, incorporating these insights into training programs
On Job Training (OJT)
- OJT Plan: Formulate a OJT plan that will cater to the new hire and reduce their learning curve
Performance Management: - Monitor and evaluate new hire performance
- Setting clear goals and expectations
- Listening to random calls and providing constructive feedbacks
- Training and Development: Identify training needs during the OJT phase and coordinate crash courses
- Performance Reporting: Prepare and present regular reports on team performance, progress, and challenges to senior management
- Overall Team Certification scores across all training batches at 90 days
- OJT Results (MR achievements, QA scores etc.)
- No of crash course based on training needs conducted during phase
- Meeting the standards of process document updates
- No of refreshers conduced based on Operational requirements
- No of updates and training rollouts
- •Bachelor’s degree in any discipline (training/education-related certifications preferred).
• 3 to 5 years of proven experience as a corporate trainer or similar role.
• Ability to manage multiple training sessions and projects effectively.
• Ability to assess training needs and measure outcomes.