*Please Note:
- English language proficiency is required for this role.
- This is a full-time, work from office role.
- This requires a U.S. schedule - India Night shift
Compensation: INR ( LPA)
Work Location: This is a Work from Office position and location is Bangalore at
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103
Build Your Future! Come join our thriving team as Team Leader, Operations! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the dialer operations.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Shift Allowance
- Comprehensive benefits package available: including medical insurance, paid time off and paid
holidays! - Transport facility (Depends on policy and shift)
- The Team Lead Assurant is responsible for ensuring that their team meets and exceeds the client standards for production and accuracy on a consistent basis.
- To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the client.
- To be able to co-ordinate effectively with the floor leads for management of the overall team quality.
- To identify and mentor/coach non-performers in the team.
- To be able to ‘Pitch in’ to the team’s production as per situational demand.
- To take regular team huddle/meet to identify any communication gap/ process update requirements.
- To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated.
- To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy.
- To positively respond to peak work volume/ pressure situations and have a motivating influence on the team.
- To track the process for workflow, tracking team performance, deployment of resources and capacity planning.
- To provide regular Feedback to the team members.
- Identifying new ideas in order to increase productivity in the team.
Qualification Requirements
- Bachelor's Degree Required
Minimum Years of Experience
- 2 years of Work experience as Team Lead
- Supervisory experience preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.