*Please Note:
- English language proficiency is required for this role.
- This is a full-time, work from office role.
- This requires a U.S. schedule - India Night shift
Compensation: INR ( LPA)
Work Location: This is a Work from Office position and location is Bangalore at
3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103
Build Your Future! Come join our thriving team as Team Leader, Operations! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the dialer operations.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Shift Allowance
- Comprehensive benefits package available: including medical insurance, paid time off and paid
holidays! - Transport facility (Depends on policy and shift)
Team Leaders – Operations reporting to the Asst. Manager - Operations, is responsible for inspiring a
team of Specialists to achieve their goals by coaching, training, and development. He/she should be
effective in making the work rewarding and excel at recognizing accomplishments. He/she should be an effective negotiator, results oriented, demonstrate enthusiasm, resilience under stress with a strong will to WIN. He/she must have the ability to effectively communicate verbally as well as in writing. Must possess an innovative mindset and be able to think through challenging situations. He/she should be extreme flexibility in work schedules based on business needs.
- Responsible for the oversight and daily management of a team of collectors up to 15
- Assigns and schedules work assignments for Collection department personnel
- Ability to effectively teach strong negotiation and decision-making skills ensuring profitably while
maximizing recovery of outstanding balances, documents or resolving escalations - Establishes department productivity standards utilizing statistical reports and measures collection
activities, work flows, and procedures to ensure maximum efficiency and quality - Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures
and internal controls - Identify, train and mentor team members to ensure highest possible levels of performance and
professional development - Perform regular reviews of team members’ account workmanship and performance to ensure
compliance with all policies and regulations including administering regular performance reviews - Assume responsibilities for collection escalations, proper follow up by the team members
- Administers proper recognition, performance plans and disciplinary action, in accordance with
company policy and procedures - Ability to work independently with minimal supervision and as part of a team effort with solid
relationship skills. - Proven ability to work with cross-functional teams.
- Display highest level of integrity when dealing with customers/employees and processes
Qualification Requirements
- Educational Requirement – Preferably a Graduate or above
- Relevant Experience - 2-3 Years (Credit Card collection)
- BPO Experience – 3-4 Years (Third Party Collection experience, worked with delinquent accounts)
- 2 years of Work experience as Team Lead
- Supervisory experience preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.